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ISO 9001:2008 Certification projects (Quality Management Systems).

ISO 9001:2008 specifies requirements for a quality management system where an organization

needs to demonstrate its ability to consistently provide product that meets customer and applicable statutory and regulatory requirements, and

aims to enhance customer satisfaction through the effective application of the system, including processes for continual improvement of the system and the assurance of conformity to customer and applicable statutory and regulatory requirements.

All requirements of ISO 9001:2008 are generic and are intended to be applicable to all organizations, regardless of type, size and product provided.

Where any requirement(s) of ISO 9001:2008 cannot be applied due to the nature of an organization and its product, this can be considered for exclusion.

Where exclusions are made, claims of conformity to ISO 9001:2008 are not acceptable unless these exclusions are limited to requirements within Clause 7, and such exclusions do not affect the organization's ability, or responsibility, to provide product that meets customer and applicable statutory and regulatory requirements.

ISO 14001:2004 Certification projects (Environmental Management System).

ISO 14001:2004 sets out the criteria for an environmental management system and can be certified to. It does not state requirements for environmental performance, but maps out a framework that a company or organization can follow to set up an effective environmental management system. It can be used by any organization regardless of its activity or sector. Using ISO 14001:2004 can provide assurance to company management and employees as well as external stakeholders that environmental impact is being measured and improved.

The benefits of using ISO 14001:2004 can include:

Reduced cost of waste management

Savings in consumption of energy and materials

Lower distribution costs


Improved corporate image among regulators, customers and the public

Total Quality Management awareness & implementation.

Total quality management (TQM) has begun to influence national business systems and is widely seen as a “revolution” in management. TQM initiatives continuously search the needs of the customers and incorporate them in the organization on an ongoing basis. For this reason, the majority of research study has been undertaken in this field and is still going on across the world, especially in the developing countries, which are lagging behind in the implementation of TQM. Considering the above reasons, the purpose of this paper is to assess the awareness of TQM program in the Indian service industries.

Quality Manual development.

In order meet the documentation requirements of ISO 9001 (clause 4.2.1), the implementing organization is required to develop a quality policy and objectives, a quality manual and a minimum of six procedures (document control, control of records, control of nonconformances, internal audit, corrective and preventative action). Additional documentation is required on an as-needed basis, as necessary to ensure the effective planning, operation and control of the implementing organization’s processes. 

Self-assessment on Performance Excellence models.

By far the majority of organizations that use these models do so for self-assessment, through which they may identify improvement opportunities, areas of strength, and ideas for future organizational development. Users of the EFQM Excellence Model and Malcolm Baldrige National Quality Award Criteria, for instance, do so for the following purposes: self-assessment, strategy formulation, visioning, project management, supplier management, and mergers.

Customer Surveys.

A consumer survey will help you pin down your customers' likes, dislikes, and the areas of improvement that exist. For example, what does the average customer think about your prices? Too high? Just right? How well is your staff doing on customer service, or how well does your client success team understand the growing needs of your customers—and prospects? Is there anything at all about the customer experience that turns off your users? You might even send out a survey to figure out why clients stop doing business with you, how you might win them back, and how you can prevent customer losses in the future. Empower your employees to meet milestones based on client needs. And, if you're developing a new product or updating an existing one, customers can provide you with invaluable feedback about design and functionality. Oftentimes, users will shed light on problems that would have otherwise been missed.


Trithel International Company Limited(TICL), a member of the British Quality Foundation and The Nigerian Instittue for Training and development. Trithel a frontline consulting outfit delivering an all-embracing integrated portfolio of professional services in the key markets of quality management systems (ISO 9001, ISO 14001, TQM, Six Sigma and Lean Thinking), Human Capital Services and Environment.


  • - ISO 9001:2008 Certifications projects
  • - ISO 14001:2004 Certifications projects